Home Customer Service

Store Hours & Location


A note for our friends and families:

Southwest Strings is continuing to monitor the novel coronavirus (COVID-19) situation very closely, we wanted to reach out and share with you the steps we are taking to ensure the safety and health of our musician friends and families.

To avoid exposure and practice mindful social distancing, we will be closing our Tucson storefront to walk-ins through April 30th, at which time we will re-evaluate to ensure the continuing health of our employees and the community. We are still be processing and shipping online and call-in orders! Southwest Strings employees will continue to be compensated for their normal schedules during this time.

Our retail store is often a place for our customers to congregate and share experiences as they discover their next steps in music-making. While we have always maintained high standards of cleanliness in our humidity-controlled warehouse and retail store, we have taken steps to align our standards with those recommended by the CDC and WHO during this time. While we know this may be an inconvenience, we are following national recommendations to keep the music community safe as a whole...and we very much appreciate your understanding!

Our specialists are available via telephone to help you with your orders during regular business hours (with the exclusion of Saturdays until further notice). Our website is available for you 24/7 and you can always reach us via email at customerservice@swstrings.com

Our No Hassle | No Minimum Always Free Shipping policy continues through this time and we hope it presents a convenient option for you to get the items you need at your leisure. Even if you're down the street, you can get your order delivered for free.

We invite you to stay connected with us on social media for any updates. Please don't hesitate to reach out to us on any of these platforms if you have questions or concerns regarding products or orders you've placed.

Please keep practicing and stay healthy!

- Your Southwest Strings Family


We are still sending shipments and will be available to take phone orders during these hours:

Monday - Friday

9:00 AM - 5:00 PM Mountain Standard Time (Arizona)

Saturday

Closed

Sunday

Closed

Holidays

Southwest Strings is CLOSED for all major holidays.

 

If you would like to try out our instruments and bows, please call in advance to be assured they are in stock and ready to play.

For customer service or placing phone orders:
Call: 1-800-528-3430
Fax Number: 1-800-528-3470.

On-line orders may be placed at any time.

We are located at:
1721 S. Cherrybell Strav
Tucson, AZ  85713