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Customer Service

We are here to ensure your Southwest Strings experience brings you the best quality products at the lowest prices... all with friendly customer service!

 Southwest Strings will be closed on Monday, September 2nd, 2019, in observance of the Labor Day Holiday. Normal hours will resume on Tuesday, September 3rd, 2019. We hope you have a safe, happy extended weekend!

Customer Service Representatives may be reached by phone during the hours listed below.
Customer Service - (800) 528-3430
Retail Store Hours:

Monday - Friday

9:00 AM - 5:00 PM Mountain Standard Time (Arizona)


9:00 AM - 2:00 PM Mountain Standard Time (Arizona)



We are CLOSED for all major holidays.  

*** We will be closed Thursday, November 28th, Friday, November 29th and Saturday November 30th ***

You may choose to email us at CustomerService@swstrings.com

If you would like to try out our instruments and bows, please call in advance to be assured they are in stock and ready to play.

For customer service or placing phone orders:
Call: 1-800-528-3430
Fax Number: 1-800-528-3470.

On-line orders may be placed at any time.

We are located at:
1721 S. Cherrybell Strav 
Tucson, AZ  85713