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Shipping Rates
Domestic Shipping Rates
Standard Shipping Charges
Please note: Additional charges apply for shipping instruments, cases and oversized items. See the following "Instrument and Case Charges" table for details.
Additional charges also apply for specific oversized and/or heavy items. See the "Special Domestic Shipping Exceptions" section for details.
Instrument and Case Charges
There is an additional charge for each instrument, instrument outfit or instrument case ordered.
Cello outfits can only be shipped in a soft cello bag or a Prelude case due to neck support issues in shipping. If some other cello outfit case is ordered, there will be two additional charges, one for the cello shipping and one for the case shipping.
Strings Orders
For standard shipping special string shipping rate offers can be combined in the same order with other non-string items, with certain limitations (see note below). However, you will still be charged shipping for the non-strings portion of your order.
For expedited (second-day or overnight) orders with both string and other non-string items, normal shipping rates will be charged for the whole order (this table does not apply).
Please note: For orders with both strings and non-string items, if the total of the string items in the order are less than $35.00, normal shipping rates will be charged for the whole order (this table does not apply).
International destinations are excluded from this
special string shipping rate discount.
Express Shipping
In-stock orders placed before 12 PM MST Monday through Friday will ship the same day.
We do not offer Saturday express delivery service. Therefore, overnight purchases placed on Friday before 12 PM MST will be delivered Monday and second day purchases made on Friday before 12 PM MST will be delivered Tuesday. Average delivery time for standard shipping is four to seven business days. Holidays, weekends, days closed, and severe weather will affect shipping delivery dates.
Please note: During the summer months (which in Arizona are normally May through September) orders that include instruments with certain finishes (generally more expensive instruments with softer varnishes) may not ship out from our warehouse on days that would cause them to be in transit over a weekend. This is done at our discretion; the intention of this policy is to greatly reduce the possibility of heat damage occurring to the instrument. This policy applies to all shipping classes (standard, second-day and overnight), since even overnight orders shipped out on Friday will not be delivered until the next Monday.
So, for example, a second-day order for an in-stock S909 Franz Werner Stradivarius Professional violin that is placed on Friday morning may not ship out from our warehouse until the following Monday. In this case you should not expect delivery of this order until Wednesday.
| Order Total | Standard Shipping |
Second-Day Shipping |
Overnight Shipping |
|---|---|---|---|
| $0.00-$9.99 | $5.00 | $17.95 | $25.95 |
| $10.00-$49.99 | $8.95 | $20.95 | $30.95 |
| $50.00-$99.99 | $9.95 | $25.95 | $35.95 |
| $100.00-$249.99 | $10.95 | $30.95 | $42.95 |
| $250.00 + | $12.95 | $35.95 | $49.95 |
Please note: Additional charges apply for shipping instruments, cases and oversized items. See the following "Instrument and Case Charges" table for details.
Additional charges also apply for specific oversized and/or heavy items. See the "Special Domestic Shipping Exceptions" section for details.
Instrument and Case Charges
There is an additional charge for each instrument, instrument outfit or instrument case ordered.
Cello outfits can only be shipped in a soft cello bag or a Prelude case due to neck support issues in shipping. If some other cello outfit case is ordered, there will be two additional charges, one for the cello shipping and one for the case shipping.
| Instrument | Standard Shipping |
Second-Day Shipping |
Overnight Shipping |
|---|---|---|---|
| Violin and violin cases | +$8.00 | +$30.00 | +$45.00 |
| Violas and viola cases | +$8.00 | +$30.00 | +$45.00 |
| Guitar | +$20.00 | +$100.00 | +$125.00 |
| Cellos and cello cases | +$40.00 | +$175.00 | +$225.00 |
| Bass | Shipping Quote | N/A | N/A |
Strings Orders
For standard shipping special string shipping rate offers can be combined in the same order with other non-string items, with certain limitations (see note below). However, you will still be charged shipping for the non-strings portion of your order.
For expedited (second-day or overnight) orders with both string and other non-string items, normal shipping rates will be charged for the whole order (this table does not apply).
Please note: For orders with both strings and non-string items, if the total of the string items in the order are less than $35.00, normal shipping rates will be charged for the whole order (this table does not apply).
| String Total | Standard Shipping |
Second-Day Shipping |
Overnight Shipping |
|---|---|---|---|
| $0.00-$34.99 | $4.00 | $17.95 | $27.95 |
| $35.00 + | Free | $12.95 | $22.95 |
Express Shipping
In-stock orders placed before 12 PM MST Monday through Friday will ship the same day.
We do not offer Saturday express delivery service. Therefore, overnight purchases placed on Friday before 12 PM MST will be delivered Monday and second day purchases made on Friday before 12 PM MST will be delivered Tuesday. Average delivery time for standard shipping is four to seven business days. Holidays, weekends, days closed, and severe weather will affect shipping delivery dates.
Please note: During the summer months (which in Arizona are normally May through September) orders that include instruments with certain finishes (generally more expensive instruments with softer varnishes) may not ship out from our warehouse on days that would cause them to be in transit over a weekend. This is done at our discretion; the intention of this policy is to greatly reduce the possibility of heat damage occurring to the instrument. This policy applies to all shipping classes (standard, second-day and overnight), since even overnight orders shipped out on Friday will not be delivered until the next Monday.
So, for example, a second-day order for an in-stock S909 Franz Werner Stradivarius Professional violin that is placed on Friday morning may not ship out from our warehouse until the following Monday. In this case you should not expect delivery of this order until Wednesday.
Special Domestic Shipping Exceptions
String Bass Shipping
String bass shipments always require a shipping quote. A shipping quote will be sent to you within 2 business days of your order. Orders with a shipping quote will not be delivered on Saturday.
Atlas Bags
Atlas cello and bass bags will incur a surcharge at the same rate as a guitar.
Sherrard Roll-Away Racks
Sherrard roll-away racks will incur a surcharge of $90.00 for violin, viola, and cello racks and a surcharge of $170.00 for bass racks. Expedited shipping is not available for Sherrard racks.
Oversize/Heavy Shipping Charges
Orders that are oversize or extremely heavy may incur additional shipping charges. You will be notified of any additional shipping charges by email before the order is processed.
String bass shipments always require a shipping quote. A shipping quote will be sent to you within 2 business days of your order. Orders with a shipping quote will not be delivered on Saturday.
Atlas Bags
Atlas cello and bass bags will incur a surcharge at the same rate as a guitar.
Sherrard Roll-Away Racks
Sherrard roll-away racks will incur a surcharge of $90.00 for violin, viola, and cello racks and a surcharge of $170.00 for bass racks. Expedited shipping is not available for Sherrard racks.
Oversize/Heavy Shipping Charges
Orders that are oversize or extremely heavy may incur additional shipping charges. You will be notified of any additional shipping charges by email before the order is processed.
International Shipping Information
If you are ordering from outside the U.S.A., you may still place your order
using our website.
Upon verification of your credit card, which may be delayed by the issuing bank, we will email you within 2 business days with a link to the possible shipping options and their cost for you to choose from. Once you make your decision, processing your order will take an additional 2-4 business days.
We do not ship partial shipments due to out of stock products on international orders. If there is an item not currently in our warehouse, we will omit the out-of-stock items from the order and send only the items that are in stock. You will only be charged for the items that are actually shipped.
We are unable to ship flammable liquids internationally. This includes polishes, varnishes and bow hair rejuvenation kits.
Please note, there will be duties and/or taxes on the merchandise you purchase that you may be responsible to pay. The amount is determined by your country. Delays in customs and severe weather will affect delivery dates.
If you have any questions, please contact customer service.
Upon verification of your credit card, which may be delayed by the issuing bank, we will email you within 2 business days with a link to the possible shipping options and their cost for you to choose from. Once you make your decision, processing your order will take an additional 2-4 business days.
We do not ship partial shipments due to out of stock products on international orders. If there is an item not currently in our warehouse, we will omit the out-of-stock items from the order and send only the items that are in stock. You will only be charged for the items that are actually shipped.
We are unable to ship flammable liquids internationally. This includes polishes, varnishes and bow hair rejuvenation kits.
Please note, there will be duties and/or taxes on the merchandise you purchase that you may be responsible to pay. The amount is determined by your country. Delays in customs and severe weather will affect delivery dates.
If you have any questions, please contact customer service.
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