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Policies
Privacy Policy
Return Policy All products except for strings, CDs, DVDs, and software may be returned for a refund within 30 days of product purchase. You will receive a full refund for the price paid as long as the goods are returned in like-new condition and in the original packaging. Products must be returned for replacement or credit within 30 days of original product receipt. Shipping and handling charges, including the cost of return shipping, are non-refundable. If you wish to return an item in which you initially paid no shipping charges, there will be an additional restocking fee as shown below: Bows - $10.00 Violins, violas, mandolins, violin cases, viola cases, and mandolin cases - $18.00 Guitars and guitar cases - $30 Cellos and cello cases - $40.00 Basses and bass cases - $125.00 Trade-In Policy If you purchased a new instrument from us in the past and need a bigger size or want to upgrade, our trade-in policy offers a credit towards the purchase of a new instrument. If you have questions regarding the trade-in of your instrument, please contact Customer Service by calling (800) 723-6900. Things to consider when deciding whether to trade in your instrument:
Please note these important restrictions regarding our trade-in policy:
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