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Policies
Privacy Policy
Return Policy All products except for shrink wrapped items (like CDs and computer software), instruments and strings can be returned for a 100% no-hassle refund within 30 days of product purchase. You will receive a full credit or refund for the price you paid for all the items returned with the exception of instruments which are subject to the following restocking fees: Violin/Viola - $16.00 Cello - $40.00 Bass - $125.00 Our shipping and handling charges and the cost of shipment back to our company are all not refundable. To obtain a full credit or refund, the goods must be in the same condition as when purchased and must shipped back in the original packaging. Products sent back for replacement or credit must be returned within 30 days of original product receipt. Trade-In Policy If you purchased a new instrument from us in the past and need a bigger size or want to upgrade, our trade-in policy offers a credit towards the purchase of a new instrument. If you have questions regarding the trade-in of your instrument, please contact Customer Service by calling (800) 723-6900. Things to consider when deciding whether to trade in your instrument:
Please note these important restrictions regarding our trade-in policy:
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